Terms of Service

1. Who we are

XO3D Shop is operated by XO3D Ltd, a company registered in England and Wales, company number11876020, VAT 394 5800 68, with a registered office in Stevenage, UK. Where these terms say “we”, “us” or “XO3D”, they mean XO3D Ltd.

2. Nature of the products

Every item on shop.xo3d.co.uk is a digital, downloadable 3D model supplied as an archive of model files, textures and reference renders. There is no physical shipment. Delivery is electronic and, unless otherwise stated, immediate on completion of payment.

3. The contract

A contract is formed when you complete checkout and receive our confirmation email. Before that point either party can walk away with no obligation. Prices, taxes and file inclusions shown at checkout are the ones that apply to your order.

4. Payment

We take payment through Stripe. Accepted methods include major credit and debit cards, bank payment, Google Pay and PayPal (subject to Stripe availability in your country). Your card details never touch our servers.

Prices are shown in pounds sterling (GBP). VAT is added at checkout where the tax rules of your country of residence require it.

5. Your licence to use the model

When you buy a model you receive a non-exclusive, worldwide, perpetual licence to use it under one of three tiers. The tier that applies to your purchase is the one shown on the product page at the time of purchase (currently every product is issued under the Standard licence unless a different tier is displayed).

See our licence tiers page for the full definition of each tier, what you can and can’t do with the model, and how to upgrade an existing purchase.

6. What every licence allows

• Use of the model in still images, animations and interactive scenes for the purpose stated on the licence tier.
• Modification of the model geometry, materials, rigging or animation to fit your project.
• Rendering the model in commercial and non-commercial contexts as permitted by your tier.
• Delivering final rendered outputs (video, images, real-time scenes) to your own clients.

7. What no licence allows

• Reselling, redistributing or making available the source model files (in original or modified form) as a standalone asset, on any marketplace or via any file-sharing service.
• Sub-licensing the model to third parties as a standalone asset. If you need a client of yours to be able to open the source files, contact us about an Enterprise licence.
• Using the model or renders derived from it in content that is unlawful, defamatory, discriminatory, or that infringes anyone’s intellectual property, privacy or dignity.
• Using the model to train a generative AI system, or to create a dataset intended for that purpose. Contact us if you have a legitimate research or licensing need in this area.
• Using the model as part of an NFT, blockchain-registered asset or similar tokenised distribution.

8. Ownership

We retain all intellectual property rights in the source model files, textures, materials and reference renders. Your licence lets you use them; it doesn’t transfer ownership. The renders and animations you create from the model, on the other hand, belong to you (subject to your compliance with these terms).

9. Delivery and downloads

After a successful payment you receive a download link by email and in your account area. The link is valid for 30 daysand allows unlimited re-downloads during that period. If you need a fresh link after 30 days for a purchase you legitimately made, contact [email protected].

10. Refunds

Our refund terms are set out in theReturns and refund policy. In summary: we refund defective files, duplicate purchases, and orders where the download link has not yet been used, but we cannot refund a functional download that has already been retrieved.

11. Accuracy and warranties

We describe every model and list the file formats and specifications as accurately as we can. Because 3D software versions and pipelines differ, we can’t warrant that any specific downstream tool will render or interpret a model exactly as expected. If you’re unsure about compatibility, contact us before buying.

12. Liability

To the fullest extent permitted by law, our total liability to you for anything arising from your purchase and use of a model — whether in contract, tort, or otherwise — is limited to the amount you paid for the model that gave rise to the claim.

We do not exclude or limit liability that cannot lawfully be excluded under English consumer law, including for death, personal injury caused by our negligence, or fraudulent misrepresentation.

13. Termination

If you materially breach these terms (in particular the licence restrictions in section 7) we may terminate your licence with immediate effect. On termination you must stop using the model and delete every copy in your possession or control, including any files held by third parties on your behalf. Renders you legitimately produced before the breach can continue to be used, unless the breach relates to those renders themselves.

14. Changes to these terms

We may update these terms from time to time. The version displayed on this page at the moment you place an order is the version that governs that order. Changes we make after your purchase do not apply retrospectively to what you’ve already bought.

15. Governing law and jurisdiction

These terms are governed by English law. Any dispute arising from them is subject to the exclusive jurisdiction of the courts of England and Wales, except that if you are a consumer resident in another EU member state, you keep the protection of mandatory local consumer law.

16. Contact

Questions about these terms? Email[email protected] or write to us at the registered office above.

These terms sit alongside our Privacy Policyand Returns and refund policy.